Refund & Returns Policy

Last updated: 3 September 2026

All purchases are final

Please note that all purchases are final. Because of the kind of products we sell and how we track our stock, we cannot accept returns or exchanges once an order is placed.

Third-party testing

An outside, third-party lab tests our products. You can find the test details on each product’s page and on our certificates of analysis page. When you buy on this website, you confirm that you have read and accepted the test details for the product you are buying.

If something is wrong with your order

You still have options under the policy above. If your order arrives damaged, you get the wrong item or your package never arrives, contact us. We will look into it and do our best to help.

Please contact us as soon as you notice the problem. If you can, include your order number and a photo of what arrived.

Cancellations

Orders placed Monday to Friday are processed and shipped the same day, so you only have a short time to change or cancel an order. If you need to change something, contact us right away — we will help if the package has not shipped yet.

How to reach us

Start a live chat from our Contact page. A real person checks it. Or email support@zenovalongevity.com. You can also message @ZenovaLongevityBot on Telegram — it reaches the same team and the same inbox.