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About & FAQ

Frequently Asked Questions

Answers to common questions about our products, store rules and orders.

Refund & Return Policy

Please note that all purchases are final. Because of the kind of products we sell and how we track our stock, we cannot accept returns or exchanges.

An outside, third-party lab tests our products. When you buy on this website, you confirm that you have read and accepted the test details shown on that product's page.

If you have any concerns about your order or the quality of a product, please email us. We will look into it and do our best to help.

Where do you ship?

We ship across Canada from inside Canada. Your order does not cross a border, so there are no customs delays or extra import problems.

We pack orders safely and in plain, private packaging. We also ship to Canada Post FlexDelivery addresses and PO boxes.

How long does shipping take, do I get a tracking number?

Orders placed Monday to Friday are packed and shipped the same day. We send all packages by Canada Post Xpresspost. They usually arrive within 1–3 business days, depending on where they are going and any carrier delays.

Every order comes with tracking, so you can follow your package from the day it ships until it arrives. We usually email tracking details within one business day after your order is confirmed. If you do not see the email, please check your spam or junk folder.

Are your products third-party tested?

Yes. An outside, third-party lab tests every batch for purity and quality. You can find the test details on each product's page — please look them over before you buy.

How do I mix (reconstitute) a peptide?

Use our Reconstitution Calculator. It shows how much bacteriostatic water to add and how much to draw for any vial size. Each peptide page also has full dosing and schedule details.

How do I reach support?

Email us through the Contact page. We aim to respond to all inquiries within 24–48 hours, Monday through Friday. For a quicker answer you can .

About Zenova

Zenova Longevity

Science, quality, and transparency in one trusted source.

We started Zenova Longevity to make high-quality research peptides easier to get. We also share clear facts you can trust. Purity, safety and honesty guide what we sell.

Our mission

We find and sell high-purity peptides. Each one is backed by outside lab testing and a certificate of analysis (a lab report). Our goal is to raise the bar for quality and trust in the longevity community.

Top Quality

An outside lab checks each product for purity and quality.

Clear, Science-Based Info

Clear product details and useful research guides help you make smart choices.

Test Results You Can Check

We post test results and product details clearly — no guesswork and no hidden claims.

Community & Support

We help both new and long-time researchers with fast answers and service you can count on.

Get 25% off your first order

Drop your email and we’ll unlock a one-time 25% discount code.

Zenova Peptides